Yes! We want you to make money using our fonts. An overview of our License and Usage Policy can be found here.

Address Information not matching
The most common cause of failed payment attempts is credit card information not matching what your card issuer has on file. It may be that you are indeed using the correct address, but perhaps because of a recent move or other change, the information no longer matches correctly. Letterhead Fonts uses a strict Address Verification System and all information must match.

Shopping Cart Bug After Updating Credit Card
Older accounts with numbers lower than 4520 may experience erratic behavior with the shopping cart after updating credit card information. To remedy this issue, please contact us so we can assist you.

AVS Not Supported
Some credit card issuers outside of the United States do not participate in the AVS (Address Verification System) and therefore cannot be verified in that manner. If this is the case, it will be necessary for us to verify you manually. Please contact us if you suspect this is the case.

Incorrect Security Code
Please ensure that you are typing the correct security code for the card being used. This code is 3 digits for Master Card and Visa and located on the reverse. American Express security codes are located on the front and consist of 4 digits.

Card Issuer Restricting Internet Purchases
Some credit card issuers place restrictions on internet purchases. Therefore, these cards may not be used to order fonts until you call them and request that the restriction be lifted.

Error 9010
If you are receiving the error code 9010, you may be attempting to order from a country that we do not accept payment from. You may also see this error if you have selected the wrong country in your billing information. If you are attempting to order from within the US and you are receiving this error, please contact us right away.

Anonymous Proxy
For security purposes, any orders attempted using an anonymous proxy will fail.

Too Many Attempts
If your order fails repeatedly, your account will be blocked, in which case you will receive the message "Too Many Failed Payments". Please contact us for assistance with your order.

Letterhead Fonts gladly accepts American Express credit cards. The most frequent cause for American Express cards being rejected is the wrong security code. Please remember that the security code for American Express cards is always 4 digits, not 3.

The credit card you are attempting to use is already registered to another Letterhead Fonts account. Each Letterhead Fonts account must have a unique credit card (or PayPal account) associated with it. Instead of creating a new account, please login using your existing account and update the required information.

If you are creating a new account because your email address changed, simply contact us and we'll be happy to update the email address for you. Please do not create a new account. Doing so will cause your old account to become disabled and you will be unable to download your previous purchases.

All Letterhead Fonts are Postscript OpenType. This is the highest quality format available. This means that the letters you see on your screen are exactly the way the original artist drew them. Older formats, such as TrueType, are undesirable because they alter the original letters by adding several unnecessary points to the paths and change the lines.

The Postscript OpenType format also allows us to pack in a virtually unlimited number of alternates and extra goodies into each font. And that's not all. Postscript OpenType fonts are cross platform too, meaning the same font can be used on both PC and Mac systems. While Postscript OpenType fonts are compatible with most programs, there are some programs (mostly very old programs) that cannot use Postscript OpenType fonts. For this reason it is necessary to ensure that your programs can use Postscript OpenType before ordering.

If you are in doubt as to whether your applications can use Postscript OpenType fonts, please download and install our .OTF test font prior to ordering.

Simply login to your account and redownload the fonts. By default, you are allotted 2 downloads. If you have exceeded this limit, please contact us with your order number so that we may reset it for you. Please note that you may install the fonts on up to 2 computers belonging to you. If you have installed the fonts on more than 2 computers, we cannot reset your downloads.

If the missing fonts were purchased before we released our shopping cart/account system in 2007 we will no longer be able to replace them. For more information on why we cannot replace them, please read this news article

Not all fonts qualify for the custom package discount. Usually these are new fonts or more expensive fonts. This list can include, but not be limited to: Billhead, Unlovable, and Signkit Script.

All Letterhead Fonts are Postscript OpenType. This is the highest quality format available. This means that the letters you see on your screen are exactly the way the original artist drew them. Older formats, such as TrueType, are undesirable because they alter the original letters by adding several unnecessary points to the paths and change the lines. If you are in doubt as to whether your applications can use Postscript OpenType fonts, please download and install our .OTF test font prior to ordering.

View this chart to check to see if your program supports Postscript OpenType.

Yes, we have a handy TypeTester which allows you to type your own message using the fonts. When you're ready to purchase, just click on the "Download" button at the bottom.

If you have not placed an order with us since 2007, your account must be verified before you may download the fonts. We will contact you by phone or email to verify your account. Once your account has been verified, subsequent orders will not be subject to any waiting.

Firefox:
See the tutorial below for a simple way to download the .zip package containing your fonts from the Letterhead Fonts Account Manager on a PC using Firefox.



Internet Explorer:
Watch the tutorial below to learn an easy way to download the .zip package containing your fonts from the Letterhead Fonts Account Manager on a PC using Internet Explorer.



Follow the instructions for installing your fonts below.

After you enter your payment information and agree to the license, you are presented with a page containing a download button for your fonts. To make things easier, all the fonts are packaged together inside of a .zip file. If you neglected to download your fonts after purchasing or something went wrong, you can login to your account and download them again.

Click the "Download" button
Click on the "Download" button and the process will begin. It may take up to 2 minutes for the .zip file to be created. During this time you will not see any confirmation. Clicking the download button again will consume your allotted downloads, so please be patient.

Save the file to your Desktop
Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was saved to your Desktop.

Locate the saved file
The file will be named something like: LHF_123456.zip. The numbers are your unique order number. Depending on your system configuration, you may or may not see the .zip extension at the end of the file. The file's icon can take on different appearances depending on the program you have chosen to open the file but will likely appear as a box.

Follow the instructions for installing your fonts below.

Hillary Milburn explains how to extract your font files from the downloaded packages and then install them easily in Windows 7 and Windows Vista.

In the tutorial below, Chuck shows you some simple shortcuts for installing your fonts in Windows XP. Never use the Control Panel again.

Double click on the .zip package you downloaded. This will create a folder on your Desktop containing the fonts. Double-click on the fonts to open Fontbook. Click on the "Install" button to install the fonts. Open your desired program. Your Letterhead Fonts will begin with the preface "LHF."

The program was open during installation
Most programs must be closed when you install the fonts. If the fonts are not appearing in the list, restart the program for the changes to take effect.

Not looking for correct name
All Letterhead fonts begin with the preface "LHF". This means that the Unlovable font is actually named "LHF Unlovable" and therefore would appear within the L's in alphabetical order.

Fonts not installed correctly
Please make sure that you have followed the instructions for installing the fonts and that you have properly extracted the fonts from the .zip package they came in. Attempting to place the .zip package itself into the Font folder will not install the fonts. They must be extracted first. A good test is to see if the fonts are available in WordPad (PC) or SimpleText (Mac). If the fonts appear there, then the fonts are installed correctly and the problem is something else.

Program doesn't support Postscript OpenType fonts
If your program is older (pre-2000), there is a chance that it cannot use Postscript OpenType fonts at all. Check the program compatibility chart. If you are in doubt as to whether your applications can use Postscript OpenType fonts, please download and install our .OTF test font prior to ordering.

Simply login to your account and redownload the fonts. By default, you are allotted 2 downloads. If you have exceeded this limit, please contact us with your order number so that we may reset it for you. Please note that you may install the fonts on up to 2 computers belonging to you. If you have installed the fonts on more than 2 computers, we cannot reset your downloads.

If the missing fonts were purchased before we released our shopping cart/account system in 2007 we will no longer be able to replace them. For more information on why we cannot replace them, please read this news article.

Verified accounts may download fonts immediately with no waiting. If you have not placed an order with us before, your account must be manually verified before you may download the fonts. During our regular working hours of Monday-Friday, 7am-6pm PST, all accounts are verified within 30 minutes. Please ensure that you provide accurate information when creating your account. Erroneous information may result in delays. Once your account has been verified, you will receive an email instructing you to login to your account and download the fonts. Future purchases will not encounter any delay.

Yes. Check out our popular 4 for $179 package where you choose any 4 fonts for only $44.75 each (even fonts that are regularly $52!) Additional fonts after 4 are also discounted, so the more you buy, the more you save. A few fonts don't qualify though-- usually new releases or premium fonts like Billhead.

Both the fonts and scrollwork are custom graphics that were made exclusively for the website design, they are not for purchase.

If you placed an order which gave you a free bonus gift, you were presented with two .zip packages when downloading. If you forgot to download your bonus gift, you can do so by simply logging into your account. You will then find your bonus gift below your order in a section named "Bonus Gifts".

Sorry, we really don't have the time to do custom design work. However, many of our font designers would be happy to help you out in this department. Please contact them through their respective websites for more information on custom design work:
Dave Smith
John Studden - Valencia Signs
Dave Correll - Brushwork Signs
Noel Weber - Classic Design Studios
Mike Erickson - Logomotive Designs
Tom Kennedy - Letterhead Logos

Both the word 'Fonts,' and 'LHF' behind it, are not made with a font. They are custom graphics that were made exclusively for the website design.