Most Frequently Asked Questions

How do I access the alternate characters?
Many Letterhead Fonts contain alternate characters on seldom-used punctuation characters. In these cases, character maps are placed on each font page to show where the alternate characters can be found.

A few fonts, however, have too many alternates to use the seldom-used punctuation characters we normally use. Therefore, we recommend using an OpenType compatible application such as Adobe Illustrator to access them.

Here are some helpful video tutorials on various ways to access alternate characters:

Glyph Copier
Adobe Illustrator
Windows Character Map
Pop Char
BabelMap
Corel Draw

Tips for accessing alternate glyphs in Adobe Illustrator.

On the Character Palette window (Window > Type > Character) in Adobe Illustrator there is an "OpenType" tab. This OpenType tab features buttons at the bottom. Pressing these buttons and then typing will give you different results. These are automatic substitutions made on-the-fly.



Another way to access the alternates is to use the Glyphs window in Adobe Illustrator (Type > Glyphs). You can then select a letter in your text on the screen and then double-click on a character in the Glyphs window to change it.




Tips for accessing alternate glyphs on a Mac.

If you're using a Mac, access the glyphs by using Font Book (Finder > Applications > Font Book). Select View and and change to Repertoire. You may then copy the desired glyph using "Command+C" and paste it into your document or drag and drop the glyph into your design application.





Can I use the fonts for commercial purposes?
Yes! We want you to make money using our fonts. An overview of our License and Usage Policy can be found here.


Why is my order being rejected by the shopping cart?
Address Information not matching
The most common cause of failed payment attempts is credit card information not matching what your card issuer has on file. It may be that you are indeed using the correct address, but perhaps because of a recent move or other change, the information no longer matches correctly. Letterhead Fonts uses a strict Address Verification System and all information must match.

Shopping Cart Bug After Updating Credit Card
Older accounts with numbers lower than 4520 may experience erratic behavior with the shopping cart after updating credit card information. To remedy this issue, please contact us so we can assist you.

AVS Not Supported
Some credit card issuers outside of the United States do not participate in the AVS (Address Verification System) and therefore cannot be verified in that manner. If this is the case, it will be necessary for us to verify you manually. Please contact us if you suspect this is the case.

Incorrect Security Code
Please ensure that you are typing the correct security code for the card being used. This code is 3 digits for Master Card and Visa and located on the reverse. American Express security codes are located on the front and consist of 4 digits.

Card Issuer Restricting Internet Purchases
Some credit card issuers place restrictions on internet purchases. Therefore, these cards may not be used to order fonts until you call them and request that the restriction be lifted.

Error 9010
If you are receiving the error code 9010, you may be attempting to order from a country that we do not accept payment from. You may also see this error if you have selected the wrong country in your billing information. If you are attempting to order from within the US and you are receiving this error, please contact us right away.

Anonymous Proxy
For security purposes, any orders attempted using an anonymous proxy will fail.

Too Many Attempts
If your order fails repeatedly, your account will be blocked, in which case you will receive the message "Too Many Failed Payments". Please contact us for assistance with your order.


Why is my American Express card being rejected?
Letterhead Fonts gladly accepts American Express credit cards. The most frequent cause for American Express cards being rejected is the wrong security code. Please remember that the security code for American Express cards is always 4 digits, not 3.


Why am I receiving the "Already Registered" error?
The credit card you are attempting to use is already registered to another Letterhead Fonts account. Each Letterhead Fonts account must have a unique credit card (or PayPal account) associated with it. Instead of creating a new account, please login using your existing account and update the required information.

If you are creating a new account because your email address changed, simply contact us and we'll be happy to update the email address for you. Please do not create a new account. Doing so will cause your old account to become disabled and you will be unable to download your previous purchases.


How do I redownload my fonts?
Simply login to your account and redownload the fonts. By default, you are allotted 4 downloads. If you have exceeded this limit, please contact us with your order number so that we may reset it for you. Please note that you may only install the fonts on up to 2 computers belonging to you. If you have installed the fonts on more than 2 computers, we cannot reset your downloads.

Please note that if the missing fonts were purchased before 2007 we will not be able to replace them. For more information on why we cannot replace them, please read this news article


I don't see the font I want listed on the package page
Not all fonts qualify for the custom package discount. Usually these are new fonts or premium fonts like LHF Desire.


Can I use these fonts in my programs?
All Letterhead Fonts are Postscript OpenType. This is the highest quality format available. This means that the letters you see on your screen are exactly the way the original artist drew them. Older formats, such as TrueType, are undesirable because they alter the original letters by adding several unnecessary points to the paths and change the lines. If you are in doubt as to whether your applications can use Postscript OpenType fonts, please download and install our .OTF test font prior to ordering.

View this chart to check to see if your program supports Postscript OpenType.


Can I try the fonts before I buy?
Yes, we have a handy TypeTester which allows you to type your own message using the fonts. When you're ready to purchase, just click on the "Download" button at the bottom.


How many computers can I install the fonts on?
You may install the fonts on up to 2 computers (per license) purchased by you or your company. If you need to install the fonts on more than 2 computers, each font page has a drop-down menu which allows you to purchase multiple licenses at a discounted price. For instance, if you purchase 5 licenses for a font, then the font may be installed on 10 computers purchased by you or your company.


Can I give the font to my friend / designer / printer?
If you are a client and wish to have a designer create a logo or other project for you using our fonts-- do not purchase a license. Since the fonts will be licensed to you, only you may use the fonts and your graphic designer will not be able to use the fonts. Instead, have your graphic designer purchase a license and then bill you for the cost. If a client desires to use the same font that you used for their work, they must purchase a license for themselves.

Remember: Only the person or company that purchased the license, may use the font. Never under any circumstances send your fonts to any third-party. You have no control over what happens to these fonts once they leave your hands. And because your name and account ID is embedded into the fonts, you will be held responsible for damages incurred should the fonts become distributed.


How do I download my fonts on a PC?
If you have not placed an order with us before, your account must be verified before you may download the fonts. We will contact you within 20minutes by phone or email to verify your account. Once your account has been verified, subsequent orders will not be subject to any waiting.

Firefox:
Watch the tutorial below for a simple way to download the .zip package containing your fonts from the Letterhead Fonts Account Manager on a PC using Firefox.



Internet Explorer:
Watch the tutorial below to learn an easy way to download the .zip package containing your fonts from the Letterhead Fonts Account Manager on a PC using Internet Explorer.



Follow the instructions for installing your fonts below.


How do I download my fonts on a Mac?
After you enter your payment information and agree to the license, you are presented with a page containing a download button for your fonts. To make things easier, all the fonts are packaged together inside of a .zip file. If you neglected to download your fonts after purchasing or something went wrong, you can login to your account and download them again.

Click the "Download" button
Click on the "Download" button and the process will begin. It may take up to 2 minutes for the .zip file to be created. During this time you will not see any confirmation. Clicking the download button again will consume your allotted downloads, so please be patient.

Save the file to your Desktop
Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was saved to your Desktop.

Locate the saved file
The file will be named something like: LHF_123456.zip. The numbers are your unique order number. Depending on your system configuration, you may or may not see the .zip extension at the end of the file. The file's icon can take on different appearances depending on the program you have chosen to open the file but will likely appear as a box.

Follow the instructions for installing your fonts below.


How do I install my fonts in Windows?
The following tutorial explains how to extract your font files from the downloaded packages and then install them easily in Windows 7 and Windows Vista.



How do I install my fonts on a Mac?
Double click on the .zip package you downloaded. This will create a folder on your Desktop containing the fonts. Double-click on the fonts to open Fontbook. Click on the "Install" button to install the fonts. Open your desired program. Your Letterhead Fonts will begin with the preface "LHF."


Why aren't the fonts showing up in my application?
The application was open during installation
Most applications must be closed when you install the fonts. If the fonts are not appearing in the list, restart the program for the changes to take effect. In some cases the operating system is to blame. Therefore, restarting the computer may also be necessary.

Not looking for correct name
All Letterhead fonts begin with the preface "LHF". This means that the Unlovable font is actually named "LHF Unlovable" and therefore would appear within the L's in alphabetical order.

Fonts not installed correctly
Please make sure that you have followed the instructions for installing the fonts and that you have properly extracted the fonts from the .zip package they came in. Attempting to place the .zip package itself into the System Font folder will not install the fonts. They must be extracted first. A good test is to see if the fonts are available in WordPad (PC) or SimpleText (Mac). If the fonts appear there, then the fonts are installed correctly and the problem is something else.

Application doesn't support Postscript OpenType fonts
If your application is very old, there is a chance that it cannot use Postscript OpenType fonts at all. Check the program compatibility chart. If you are in doubt as to whether your applications can use Postscript OpenType fonts, please download and install our .OTF test font prior to ordering.


Font Book error message: "Font May Be Damaged"
Sometimes the Font Cache may become corrupt and cause various problems for Mac users. We recommend downloading the “shareware” application "Font Finagler", to purge these cache files: http://www.markdouma.com/fontfinagler/


I've lost my fonts! Can you send them to me?
Simply login to your account and redownload the fonts. By default, you are allotted 4 downloads. If you have exceeded this limit, please contact us with your order number so that we may reset it for you. Please note that you may install the fonts on up to 2 computers belonging to you. If you have installed the fonts on more than 2 computers, we cannot reset your downloads.

If the missing fonts were purchased before we released our shopping cart/account system in 2007 we will no longer be able to replace them. For more information on why we cannot replace them, please read this news article.

When do I receive the fonts?
Verified accounts may download fonts immediately with no waiting. If you have not placed an order with us before, your account must be manually verified before you may download the fonts. Therefore, you may need to wait up to 15 minutes for us to verify the order. Please ensure that you provide accurate information when creating your account. Erroneous information may result in delays. Once your account has been verified, you will receive an email instructing you to download the fonts. Your Future purchases will not encounter any delay.


Do you offer any quantity discounts?
Yes. Check out our popular 4 for $199 package where you choose any 4 fonts for only $49.75 each (even fonts that are regularly $63!) Additional fonts after 4 are also discounted, so the more you buy, the more you save. A few fonts don't qualify though-- usually new releases or premium fonts like LHF Desire.


Can I buy the fonts/scrollwork in your website design?
Both the lettering and scrollwork are custom graphics that were made exclusively for the website design and are not for purchase.


Where is my bonus font/panel?
If you chose a bonus gift when checking out, you were presented with two .zip packages when downloading (one for the order and one for the bonus gift). If you forgot to download your bonus gift, you can do so by simply logging into your account. You will then find your bonus gift below your order in a section named "Bonus Gifts". If you forgot to choose a bonus gift when checking out, you may contact us and we can place into your account.


Will you make me a custom design/logo?
Looking for a designer? Need a sign made? Please see our list of talented designers and sign artists who proudly use our fonts.


What font is used for 'Fonts' in your website design?
Both the word 'Fonts,' and 'LHF' behind it, are not made with a font. They are custom graphics that were made exclusively for the website design.


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