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Why is my order being rejected?
Address Information not matching
The most common cause of failed payment attempts is credit card information not matching what your card issuer has on file. It may be that you are indeed using the correct address, but perhaps because of a recent move or other change, the information no longer matches correctly. Letterhead Fonts uses a strict Address Verification System and all information must match.
Shopping Cart Bug After Updating Credit Card
Older accounts with numbers lower than 4520 may experience erratic behavior with the shopping cart after updating credit card information. To remedy this issue, please contact us so we can assist you.
AVS Not Supported
Some credit card issuers outside of the United States do not participate in the AVS (Address Verification System) and therefore cannot be verified in that manner. If this is the case, it will be necessary for us to verify you manually. Please contact us if you suspect this is the case.
Incorrect Security Code
Please ensure that you are typing the correct security code for the card being used. This code is 3 digits for Master Card and Visa and located on the reverse. American Express security codes are located on the front and consist of 4 digits.
Card Issuer Restricting Internet Purchases
Some credit card issuers place restrictions on internet purchases. Therefore, these cards may not be used to order fonts until you call them and request that the restriction be lifted.
If you are receiving the error code 9010, you may be attempting to order from a country that we do not accept payment from. You may also see this error if you have selected the wrong country in your billing information. If you are attempting to order from within the US and you are receiving this error, please contact us right away.
For security purposes, any orders attempted using an anonymous proxy will fail.
Too Many Attempts
If your order fails repeatedly, your account will be blocked, in which case you will receive the message "Too Many Failed Payments". Please contact us for assistance with your order.