Downloading Your Fonts

How do I download my fonts on a PC?
If you have not placed an order with us since 2007, your account must be verified before you may download the fonts. We will contact you by phone or email to verify your account. Once your account has been verified, subsequent orders will not be subject to any waiting.

Firefox:
See the tutorial below for a simple way to download the .zip package containing your fonts from the Letterhead Fonts Account Manager on a PC using Firefox.




Internet Explorer:
Watch the tutorial below to learn an easy way to download the .zip package containing your fonts from the Letterhead Fonts Account Manager on a PC using Internet Explorer.



How do I download my fonts on a Mac?
If you have not placed an order with us since 2007, your account must be verified before you may download the fonts. We will contact you by phone or email to verify your account. Once your account has been verified, subsequent orders will not be subject to any waiting.

After you enter your payment information and agree to the license, you are presented with a page containing a download button for your fonts. To make things easier, all the fonts are packaged together inside of a .zip file. If you neglected to download your fonts after purchasing or something went wrong, you can login to your account and download them again.

Click the "Download" button
Click on the "Download" button and the process will begin. It may take up to 2 minutes for the .zip file to be created. During this time you will not see any confirmation. Clicking the download button again will consume your allotted downloads, so please be patient.

Save the file to your Desktop
Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was saved to your Desktop.

Locate the saved file
The file will be named something like: LHF_123456.zip. The numbers are your unique order number. Depending on your system configuration, you may or may not see the .zip extension at the end of the file. The file's icon can take on different appearances depending on the program you have chosen to open the file, but will likely appear as a box.


My account says "Download Limit Reached"
By default you are allotted 4 downloads. If for any reason you need to redownload your fonts, please contact us so we can reset your account. Please ensure that you have installed the fonts on no more than 2 computers. If you have installed the fonts on more than 2 computers, your downloads cannot be reset and you will need to uninstall the fonts from an existing system before we can reset your account.

I don't know where I saved the file I downloaded
Simply login to your account and download the fonts again. Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was saved to your Desktop by default.

When do I receive my fonts?
Verified accounts may download fonts immediately with no waiting. If you have not placed an order with us before, your account must be manually verified before you may download the fonts. Therefore, you may need to wait up to 15 minutes for use to verify the order. Please ensure that you provide accurate information when creating your account. Erroneous information may result in delays. Once your account has been verified, you will receive a phone call or an email instructing you to login to your account and download the fonts (or you can simply click the "Proceed" button). Future purchases will not encounter any delay.

Nothing happens when I click the download button
It may appear that nothing is happening, but behind the scenes, the package is being prepared. Depending on how many fonts you ordered, this process may take up to a minute before you will see a dialog box asking you to save the package. Please be patient and do not click the download button again. Each click will consume one of your allotted download attempts.

Can't download the latest version from my account
We often release updates to existing fonts. These updates can include improved kerning, changes to letters, and even additional styles. These revisions (unless the font has been completely redrawn) are always free to customers who previously purchased the font set.

To redownload the updated font set, simply follow these steps:

1) Uninstall the existing version(s) of the font set from your system Fonts folder.

2) Login to your account here.

3) Download the .zip package for the order containing the revised font (we've already reset your downloads for this package).

4) Making sure that your applications are closed, follow the instructions for installing your fonts.

Note:
Windows users should note that when you double-click on an updated font that has the same name as a font you already have installed, Windows shows you a preview of the installed version. All versions of Windows behave this way.

For example, let's say we issued an update to "LHF Unlovable", revising it from 1.0 to 2.0. You then download this new version from your account and save it to your Desktop. Double-clicking on the font to see a preview, shows you a preview of the installed version (which reads 1.0), rather than the font you have actually downloaded (version 2.0). This is because the new version has the same name as the installed version. Windows is actually showing you a preview of the installed version. If you uninstall the old version from the Windows Fonts folder first, and again double-click on the new version, you will see the correct preview.

Once the new version is installed, open your application. With the newly installed font chosen you can easily check which version you're currently using by typing the bar character ( | ). The bar character is usually located above the Enter key. After typing the bar character, the version number and date will be shown below the LHF insignia.


I didn't get my bonus font/panel
If you placed an order which gave you a free bonus font or panel, these are located in a separate .zip file in your account. Log in and you will find the bonus font below your order in a section named "Bonus Gifts".

How do I download fonts I've lost?
Simply login to your account and redownload the fonts. By default, you are allotted 4 downloads. If you have exceeded this limit, please contact us with your order number so that we may reset it for you. Please note that you may install the fonts on up to 2 computers belonging to you. If you have installed the fonts on more than 2 computers, we cannot reset your downloads.

If the missing fonts were purchased before we released our shopping cart/account system in 2007 we will no longer be able to replace them. For more information on why we cannot replace them, please read this news article.
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