Downloading Your Fonts

How do I download my fonts?
All fonts are downloaded immediately. After your purchase, you will be presented with a Download button (or 2 if you chose a Bonus Gift also). Click on the green "Download" button and save the .zip package(s) to your hard drive. Your browser may give you the option to open the file rather than save it. We recommend saving the file to your hard drive rather than simply opening from the browser. After downloading, follow the installation instructions found inside the .zip package or here.

My account says "Download Limit Reached"
By default you are allotted 4 downloads. If for any reason you need to redownload your fonts, please contact us so we can reset your account. Please ensure that you have installed the fonts on no more than 2 computers. If you have installed the fonts on more than 2 computers, your downloads cannot be reset and you will need to uninstall the fonts from an existing system before we can reset your account.

I don't know where I saved the file I downloaded
Simply login to your account and download the fonts again. Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was saved to your system "Downloads" folder by default.

When do I receive my fonts?
All fonts are downloaded immediately. After you order goes through, you are presented with a green Download button (or 2 if you chose a Bonus Gift also). All fonts remain in your account for life. So you may also download the fonts from your Account Manager.

Can't download the latest version from my account
We often release updates to existing fonts. These updates can include improved kerning, changes to letters, and even additional styles. These revisions (unless the font has been completely redrawn) are always free to customers who previously purchased the font set.

To redownload the updated font set, simply follow these steps:

1) Uninstall the existing version(s) of the font set from your system Fonts folder.

2) Login to your account here.

3) Download the .zip package for the order containing the revised font (we've already reset your downloads for this package).

4) Making sure that your applications are closed, follow the instructions for installing your fonts.

Note:
Windows users should note that when you double-click on an updated font that has the same name as a font you already have installed, Windows shows you a preview of the installed version. All versions of Windows behave this way.

For example, let's say we issued an update to "LHF Unlovable", revising it from 1.0 to 2.0. You then download this new version from your account and save it to your Desktop. Double-clicking on the font to see a preview, shows you a preview of the installed version (which reads 1.0), rather than the font you have actually downloaded (version 2.0). This is because the new version has the same name as the installed version. Windows is actually showing you a preview of the installed version. If you uninstall the old version from the Windows Fonts folder first, and again double-click on the new version, you will see the correct preview.

Once the new version is installed, open your application. With the newly installed font chosen you can easily check which version you're currently using by typing the bar character ( | ). The bar character is usually located above the Enter key. After typing the bar character, the version number and date will be shown below the LHF insignia.


I didn't get my bonus font/panel
If you placed an order which gave you a free bonus font or panel, these are located in a separate .zip file in your account. Log in and you will find the bonus font below your order in a section named "Bonus Gifts".

How do I download fonts I've lost?
Simply login to your account and redownload the fonts. By default, you are allotted 4 downloads. If you have exceeded this limit, please contact us with your order number so that we may reset it for you. Please note that you may install the fonts on up to 2 computers belonging to you. If you have installed the fonts on more than 2 computers, we cannot reset your downloads.

If the missing fonts were purchased before we released our shopping cart/account system in 2007 we will no longer be able to replace them. For more information on why we cannot replace them, please read this news article.
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