Immediately after your payment is made, you will be presented with a green "Download" button (or two if you chose a Bonus Gift also). Click on the green "Download" button and save the .zip package to your hard drive. Your browser may give you the option to open the file rather than save it. We recommend saving the file to your hard drive rather than simply opening from the browser. To install the fonts on an iPad, first download them using a desktop or laptop computer and then transfer them to the iPad.

If you didn't download your fonts immediately after you ordered, simply login to your Account Manager and you'll see them there.

Although downloads expire after two years or four downloads, purchased fonts remain in your account and as long as you've made a purchase within the past five years, we are happy to reset the downloads for you upon request.

You are welcome to download each font package four times. For security purposes, these font packages remain in your account, but will expire after two years. If you have downloaded the font package four times or it has expired and you need to download it again, feel free to request a download reset. We are happy to reset downloads for accounts that have made a purchase in the past five years.

If you haven't made a purchase in the past five years, but you need to download a previously purchased font package again, don't worry. Simply make a new purchase of any new font and then request a download reset of your previous purchases. This consideration helps compensate us for our time. Plus, you get some cool new fonts. Win-Win!

Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was automatically saved to your system "Downloads" folder by default. If you still can't find the file, you can choose to do a search of your system or download the file from your Letterhead Fonts Account Manage again.

All fonts are downloaded immediately. After you order goes through, you are presented with a green Download button (or 2 if you chose a Bonus Gift also). If you didn't download your fonts immediately after you ordered, simply login to your Account Manager and you'll see them there.

We often release updates to existing fonts. These updates can include improved kerning, changes to letters, and even additional styles. These revisions (unless the font has been completely redrawn) are always free to customers who previously purchased the font set.

To download the updated font set, simply follow these steps:

1) Uninstall the existing version(s) of the font set from your system Fonts folder.

2) Login to your Letterhead Fonts Account Manager.

3) Download the .zip package for the order containing the revised font (we've already reset your downloads for this package).

4) Making sure that your applications are closed, follow the instructions for installing your fonts.

Note:
Windows users must be aware that when you double-click on an updated font that has the same name as a font you already have installed, Windows shows you a preview of the installed version rather than the actual updated version. All versions of Windows behave this way.

For example, let's say we issued an update to a font, revising it from 1.0 to 2.0. You then download this new version from your account and save it to your Desktop. Double-clicking on the font to see a preview, shows you a preview of the installed version (which reads 1.0), rather than the font you have actually downloaded (version 2.0). This is because the new version has the same name as the installed version. Windows is actually showing you a preview of the installed version. This is why step number 1 is uninstalling the old font. If you uninstall the old version from the Windows Fonts folder first, and again double-click on the new version, you will see the correct preview.

Once the new version is installed, open your application. With the newly installed font chosen you can easily check which version you're currently using by typing the bar (straight vertical line) character: |. The bar character is usually located above the Enter key on your keyboard. Typing that key will generate the LHF insignia with the current version number and release date.

If you chose a free bonus font or panel, these are located in a separate .zip file after you order. If you missed downloading it, Log in to your Account Manager and you will find the bonus gift below your order in a section named "Bonus Gifts". If you forgot to choose a free bonus gift and are entitled to one, contact us so we can add it to your account.

All purchased font sets remain in your Account Manager. To download previously purchased fonts, please login to your existing account. For security purposes these download packages expire after four downloads or two years. As long as you've made a purchase within the past five years, you may request a free download reset for any of your font packages.

If you haven't made a purchase in the past five years, but you need to download a previously purchased font package again, don't worry. Simply make a new purchase of any font and then request a download reset of your previous purchases. This consideration helps compensate us for our time. Plus, you get some cool new fonts. Win-Win!

Note that in 2007, we overhauled all previously released fonts and converted them to Postscript OpenType format (OTF). Therefore, we regret that we are unable to replace fonts licensed before 2007.

There is a known compatibility issue with our package creator and the iPad. Please download the fonts using a desktop or laptop computer and then transfer them to your iPad.

Installing the fonts on the iPad will require a third-party application such as iFont.