Downloading your fonts

How do I download my fonts?
Immediately after your payment is made, you will be presented with a green "Download" button (or 2 if you chose a Bonus Gift also). Click on the green "Download" button and save the .zip package to your hard drive. Your browser may give you the option to open the file rather than save it. We recommend saving the file to your hard drive rather than simply opening from the browser.

All fonts licensed from Letterhead Fonts remain in your account for life. If you didn't download your fonts after you ordered, simply login to your Account Manager and you'll see them there.

My account says "Download Limit Reached"
To reduce server load, you are allotted 5 downloads per order. If you have exceeded this limit and need to download again, please contact us with your order number so that we may reset it for you. You are welcome to install the fonts on the number of systems you originally licensed for the font. For a single license, this means two systems belonging to you. If you have already installed the fonts on the maximum number of systems for your license and need to install them on an additional system, please contact us to purchase an additional license at a discount.

I don't know where I saved the download
Depending on your internet browser, you may or may not see a dialog window asking you where to save the .zip file. Choose to save the file to your Desktop. If you do not see any dialog window asking you where to save the file, but instead see only a "Downloads Finished" or similar confirmation, chances are good that the file was automatically saved to your system "Downloads" folder by default. If you still can't find the file, you can choose to do a search of your system or download the file from your Letterhead Fonts Account Manage again.

When do I receive my fonts?
All fonts are downloaded immediately. After you order goes through, you are presented with a green Download button (or 2 if you chose a Bonus Gift also). All fonts remain in your account for life. So you may also download the fonts from your Account Manager.

Downloading an updated font set
We often release updates to existing fonts. These updates can include improved kerning, changes to letters, and even additional styles. These revisions (unless the font has been completely redrawn) are always free to customers who previously purchased the font set.

To download the updated font set, simply follow these steps:

1) Uninstall the existing version(s) of the font set from your system Fonts folder.

2) Login to your Letterhead Fonts Account Manager.

3) Download the .zip package for the order containing the revised font (we've already reset your downloads for this package).

4) Making sure that your applications are closed, follow the instructions for installing your fonts.

Windows users must be aware that when you double-click on an updated font that has the same name as a font you already have installed, Windows shows you a preview of the installed version rather than the actual updated version. All versions of Windows behave this way.

For example, let's say we issued an update to a font, revising it from 1.0 to 2.0. You then download this new version from your account and save it to your Desktop. Double-clicking on the font to see a preview, shows you a preview of the installed version (which reads 1.0), rather than the font you have actually downloaded (version 2.0). This is because the new version has the same name as the installed version. Windows is actually showing you a preview of the installed version. This is why step number 1 is uninstalling the old font. If you uninstall the old version from the Windows Fonts folder first, and again double-click on the new version, you will see the correct preview.

Once the new version is installed, open your application. With the newly installed font chosen you can easily check which version you're currently using by typing the bar (straight vertical line) character: |. The bar character is usually located above the Enter key on your keyboard. Typing that key will generate the LHF insignia with the current version number and release date.

I didn't download my bonus gift
If you chose a free bonus font or panel, these are located in a separate .zip file after you order. If you missed downloading it, Log in to your Account Manager and you will find the bonus gift below your order in a section named "Bonus Gifts". If you forgot to choose a free bonus gift and are entitled to one, contact us so we can add it to your account.

How do I download fonts I've lost?
Simply login to your account and redownload the fonts. By default, you are allotted 5 downloads. If you have exceeded this download limit, please contact us with your order number so that we may reset it for you. If you have maxed out your purchased licenses (default is 2 systems), we are unable to reset the downloads until the fonts are removed from at least one system. Another option is to contact us to purchase an additional license at a discount.

Note that in 2007, we overhauled all previously released fonts and converted them to Postscript OpenType format (OTF). Therefore, we regret that we are unable to replace fonts licensed before 2007.
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